Refund, Return & Replacement Policy

At Gadgemate, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we are here to help.

Please read our Refund, Return & Replacement Policy carefully before making a purchase.

1. Eligibility for Returns, Refunds & Replacements

You may be eligible for a return, refund, or replacement if:

• The product is damaged upon delivery.
• The product is defective or not functioning properly.
• You receive the wrong product.
• The product is significantly different from its description.

Requests must be submitted within 7 days of delivery.

2. Conditions for Approval

To qualify for a refund or replacement:

• The product must be unused.
• The product must be returned in its original packaging.
• All accessories, manuals, tags, and included items must be returned.
• Proof of purchase must be provided.
• Supporting photos or videos may be required for verification.

3. Replacement Policy

Customers may request a replacement within 7 days of delivery if:

• The product is damaged during transit.
• The product is defective.
• The wrong product is delivered.

After verification and approval, Gadgemate will arrange a replacement at no additional cost to the customer.

Replacement requests are subject to product availability.

If a replacement product is unavailable, a refund may be offered instead.

4. Refund Policy

Approved refunds may be issued when:

• A replacement is not available.
• The product cannot be repaired or replaced.
• Gadgemate determines that a refund is the most appropriate resolution.

Refunds will be processed to the original payment method used during checkout.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery.
2. Email contact@gadgemate.com.
3. Include your order number.
4. Provide clear photos or videos showing the issue.

Our support team will review your request and guide you through the next steps.

6. Non-Eligible Returns

The following situations are generally not eligible for returns, refunds, or replacements:

• Change of mind after purchase.
• Ordering the wrong product.
• Products damaged due to misuse, negligence, or improper handling.
• Products returned without original packaging.
• Products showing signs of use beyond normal inspection.
• Clearance, sale, or promotional items unless defective.

7. Return Process

To initiate a return:

1. Contact contact@gadgemate.com.
2. Provide your order number and issue details.
3. Wait for return authorization.
4. Follow the instructions provided by our support team.

Returns sent without prior approval may not be accepted.

8. Refund Processing Time

Once the returned product has been received and inspected:

• Refund approval or rejection will be communicated by email.
• Approved refunds are generally initiated within 3–7 business days.
• Banks and payment providers may require additional processing time before the funds appear in your account.

9. Order Cancellation

Orders may be canceled before shipment.

To request cancellation, contact contact@gadgemate.com as soon as possible.

Once an order has been shipped, cancellation may not be possible and the standard return process will apply.

10. Shipping Charges

• Original shipping charges are generally non-refundable unless the error was caused by Gadgemate.
• Return shipping arrangements will be communicated during the approval process.

11. Fraud Prevention

Gadgemate reserves the right to reject any refund, return, or replacement request that appears fraudulent, abusive, or inconsistent with this policy.

12. Changes to This Policy

We reserve the right to modify or update this policy at any time. Changes will be posted on this page along with the updated revision date.

13. Contact Us

Gadgemate

Website: gadgemate.com
Email: contact@gadgemate.com
Phone: +91 95589 88066

We aim to respond to customer inquiries within 1–5 business days.